DOMESTIC (US) EXCHANGES / RETURNS
- Within two weeks of receiving your order, you may return for a full merchandise refund. Exceptions are made for gifts!
- In order to process your refund we will need the original order number or the full name and address of the purchaser.
- We cannot issue credit or refunds for pieces that cannot be linked to an order number!
- If you placed your order at a Hannah Naomi retailer please contact that merchant for info on their return policies.
- To avoid additional fees, all returns MUST be sent back to us in a padded envelope or box to protect the jewelry in transit. No standard, letter envelopes, please!
- You may ship back to us with the method of your choice.
- UPS, FedEx or USPS
- Retain your tracking information. We cannot be responsible for packages returned without tracking.
- We also offer prepaid return labels through USPS.
- If you choose our prepaid return shipping label (US only) a fee will be deducted from your refund.
- $4.75 (First Class Mail)
- $8.75 (Priority Mail)
- Returns received with postage due will incur a deduction as follows:
- $2.00 + fee paid to receive the parcel (determined by USPS).
- This fee can be largely avoided by shipping with a padded envelope or box.
- If the parcel is not protected it will likely be damaged in transit. We will deduct a fee depending on the level of damage to the piece if it was not packaged appropriately.
INTERNATIONAL EXCHANGES / RETURNS