FREQUENTLY ASKED QUESTIONS

A NOTE ABOUT EXCHANGES

 

To further protect our staff and customers we have made the decision to temporarily suspend direct exchanges. We will still offer returns with some limitations until things return to normal (hopefully soon!). Due to increased safety precautions refunds for returned items will only be processed once every two weeks.
 
The most efficient way to receive a new piece will be to purchase the size or metal type you need and return the original item for a refund of the merchandise cost (shipping fees are non-refundable). Your refund will be issued to your original form of payment which can take 5-7 business days after it is processed. If you prefer you may also hold on to your order and check in with us In mid-May for any updates. Feel free to contact us with any questions and thank you for your understanding!
 

HN Exchange Form

 
 
Thank you for sticking with us!
There are no perfect words to emphasize how much we appreciate your support and patience. It means everything to small businesses like ours, especially right now. We continue to be floored by how sweet, encouraging and strong our customers are. Thank you for everything!
What if I need to modify my order?

If you need to modify your order please contact us ASAP at Naomi@HannahNaomi.com If your order has not shipped we should be able to make changes for you.

If you need extra shipping services (signature confirmation, extra insurance) for ANY item, please let us know. We can set you up with a custom listing that accommodates the extra expense. Insurance is inexpensive, between $2-$4 for most items.

How will my order be packaged?

Each listing that you purchase will come packaged in its own box. The boxes vary slightly in size depending on the size of the jewelry. The box pictured below is used most often.

We also offer premium gift wrap that comes with a handwritten note, envelope and keepsake box.

How are domestic (US) orders shipped?

All packages are shipped by the United States Postal Service (USPS). Options include:

First Class Mail | 5-7 business days | $4.75

Priority Mail | 2-3 business days | $8.00

Express Mail | 1-2 business days | $27.75

Shipping times are estimated by USPS. We cannot guarantee delivery dates or foresee potential delays from the Post Office. Express Mail is the only method that comes with a guaranteed delivery date. Once we have printed the label for your package you will receive an email confirmation with your tracking number. NOTE: IT CAN TAKE 24 HOURS TO SEE THE TRACKING INFORMATION UPDATE.

How are international orders shipped?

The standard shipping cost for international orders covers USPS First Class Mail International, a service that usually takes 2-6 weeks for delivery. This is the least expensive and slowest option available. Please note that the tracking information for this method will not continue to update after the package has left the US.

Will I have to pay customs fees when my order arrives?

There may be additional taxes or fees due before you can pick up your package. These fees vary dramatically from country to country and there is no way for us to predict what the additional cost will be. Please contact your local post office for more details.

Can you under value my order to avoid customs fees?

We cannot mark international orders as “gift”, use any vague description of the contents of your package or under value the order total on customs forms. That is considered mail fraud by the US Postal Service and is a federal crime punishable by severe fines or jail time. Please note that we will not break this law in order to avoid the customs/duty fees required by your country.

How can I track my order?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What if my package is returned to sender?

When a package is returned to us by USPS we will first contact you to double check your shipping address and see how you would like to handle the order. We can either refund the merchandise cost or reship the package. There may be a shipping fee charged to reship.

We prefer to ship returned to sender packages to a new address. If you would like us to ship the same address we cannot be responsible should the order be lost or returned a second time.

If we do not hear back from you we will hold your package for one month. After that month we will consider the order abandoned. Compensation for abandoned orders is available for store credit only. Contact us for details on how to redeem your credit. Refunds are not available for abandoned orders unless otherwise discussed.

How do you size your rings?

We use standard US fashion ring sizing ranging from 1-16, including half and quarter ring sizes.

Stacking rings tend to fit best when they aren’t too tight. They are meant to space out across your finger and move independently. For this reason we size up our ring sets of 5+ by a quarter size per ring for a more true to size fit. For example, if you order a set of five rings in a size 7 each individual ring will be sized to a 7.25.

If you are buying a ring based on your wedding ring size we recommend contacting us first! Bridal jewelry tends to be a bit different from our sizing and we want to make sure you get the right size ring for you!

What are common ring sizes?

The most common ring sizes for women range from sizes 5-9, with a size 7 typically being the most popular.

Midi or knuckle rings typically range from a US size 1-5, with sizes 2 and 3 being the most common.

Popular men’s sizes tend to be sizes 8-13.

How do I find my ring size?

If you’re at all unsure of ring size we have a sizing sheet available here.

Make sure that the paper type selected is US Letter and the size is scaled to 100%.

We also have at home ring sizers available here if you would like to be 100% confident you’re ordering the correct size and live in the US.

A couple notes:

  • Ring sizing is not perfect! Changes in weather, hydration levels, elevation and many other factors contribute to your fingers swelling to various degrees.
  • A ring should fit easily over your knuckle, you should be able to get it on without struggle and then have a slight pull at the knuckle when removing it. Proper sizing is more of a personal preference than a perfect science.

We are always happy to help if you need any assistance in finding the right size for you!

How do I find my bangle size?

Stretch out your hand, tuck your thumb underneath your palm and squeeze your hand together to make it as small as possible. Then, take a ruler and measure the length straight across the widest part of your hand (usually straight across your knuckles). This will allow you to measure the smallest bangle diameter that will fit over your hand.

Check out our printable bangle sizer here: FindYourBangleSize

UPDATED DUE TO COVID19

Do you accept exchanges?

Direct exchanges have been temporarily suspended. Please see the returns tab for information on how to send the rings back to us. Feel free to contact us with any questions!

How long will an exchange take?

Please re-order the item you are looking for and we will get to work on it in our 7-10 business day production window. However, we will prioritize your re-order since you’ve already been patiently waiting for your new jewelry! 

Please see the returns tab for information on how to receive a refund for your original order. 

Is there a fee for exchanging?

We do not charge additional fees for resizing your rings! We only ask that you pay shipping to send the rings back to us and that the rings are returned in their original, unworn condition. Fees may apply if the rings have been substantially worn or damaged. Our two week exchange window has been waived for the remainder of the shutdown. International exchanges will require an additional fee for shipping. 

Do you accept returns?

We are accepting returns but for the safety of our customers and employees we will only be issuing refunds approximately once every two weeks. Your refund will be for the merchandise cost (shipping fees are non-refundable). 

Our return/exchange form can be found here and your return can be mailed back to the following address:

Hannah Naomi
2505 SE 11th AVE 
Suite 254
Portland, OR
97202

We do recommend using USPS which can be done easily through their website. Let us know if you have any questions!

Refunds are not available for any reason after 180 days.

 

HN Exchange Form

How should I care for Ultra Thin rings?

The Ultra Thin rings are delicate so we recommend removing them before working out, doing any heavy lifting or engaging in any activity that will put strain on the rings. We also recommend selecting a size that can be worn very comfortably. If these rings are too snug it can put excess stress on the metal. There is strength in numbers! Wearing more than one stacking ring will disperse any pressure, making them more durable. 

Does your jewelry contain nickel?

Nope! None of our pieces contain nickel.

Will the metal tarnish?

All metal jewelry requires occasional maintenance and cleaning due to a build up of every day dirt and oils. Any household gold or silver jewelry cleaner will wipe the dirt off and restore the original shine. In general, jewelry cleaners are inexpensive, easy to use and are available at any drugstore. To prevent severe tarnish, we recommend keeping metal jewelry away from chlorinated pool water and water with a high mineral content as exposure may cause premature tarnish.

How durable is your jewlery?

All of our jewelry is made for daily wear. However, we do recommend removing rings before doing any heavy lifting or working out (especially the more delicate “Ultra Thin” rings). If you work with your hands or are generally rough on your rings we would be happy to help find a more durable alternative to the style you are interested in.

What is the small, light mark on my ring?

The small section of pale gold/silver on the ring is the solder mark, which is the point where we connect the two ends of the metal to create a ring. Unfortunately there isn’t a perfect color match for 14K Rose Gold, so the solder we use to connect the rings is 10K Gold solder (which is generally considered to be the best match in color to 14K Rose Gold).

What is Gold Fill?

14K Gold Fill metal consists of an external layer of 14K Gold over a brass core and is generally considered to be one of the best alternatives to pure gold, both in longevity and durability. Gold Fill provides the look and feel of real gold without the high cost and is much more durable than the cheaper “gold-plated” metal (which is what most faux-gold jewelry is made of). Gold-fill can retain its exterior gold shell for years with regular care.

The Gold Fill that we use does have a slightly rosy or tawny hue to it compared to higher karat golds. This slight rosy hue does tend to become more yellow with wear but may not be a perfect match if you are trying to match a piece from a different designer.

Do you take requests for custom pieces?

Yes! We are happy to work with you to create a custom piece if we are able to do so. Please contact us at Naomi@HannahNaomi.com to inquire about starting a custom order.

What is the ordering process for custom pieces?

1. Send us a message through Naomi@HannahNaomi.com describing the piece you would like. Please include metal type, size, price range and the date you would like to receive it. Reference photos are always very helpful!

2. Once the design and price point have been agreed upon we will work on a sample of the piece within 2-4 weeks depending on the intricacy of the design.

3. We will send you photos of the finished sample when it is completed.

4. If you would like changes made feel free to let us know. NOTE: Changes may take another 1-3 weeks depending on the level of difficulty.

5. If you are satisfied with the design we will set up a custom listing for the price agreed upon.

*PLEASE NOTE* Pricing for custom orders will reflect the labor hours required, materials used AND a $15 – $30 fee that will be dependent on the difficulty of the piece and how drastically it differs from designs we currently make.

Still have a question?

Please contact us for more information.

Get in touch