If you need to modify your order in any way please contact us ASAP at Naomi@HannahNaomi.com

Because we make our jewelry to order we can generally help with changes until the order is shipped out of our studio. If you want to add pieces to your existing order it could delay shipment by multiple business days. 

Shipping upgrades are available. Please contact us for more details. 

Most pieces will be packaged in individual boxes. However, stacking rings and other small pieces purchased in multiples may be packaged in the same box to cut down on waste. The boxes vary slightly in size depending on the size of the jewelry. The box pictured below is used most often.

Small Ring/Earring Box

This box is used to ship the majority of our pieces.

Large Ring/Earring Box

This box style is used for larger rings (Wraparounds, Shield etc.) and larger Earring Sets.

Premium Gift Wrap

 

A sturdy, velvet lined ring box with gold foil on top. Comes with a custom, handwritten gift note (if you choose to leave one!) in a marble printed envelope. 

If your order contains made to order pieces and less than 10 business days have passed since the order date, your order is most likely still in process.

Most of our pieces are made to order with the exclusion of specially marked items and the Ready to Ship section (RTS pieces take 2-3 business days before shipment and are all marked as READY TO SHIP in the title).

Business days do not include weekends or holidays. As soon as we print the shipping label for your order we will send over your tracking info.

Thank you so much for your patience while we make your new jewelry! 

The standard shipping cost for international orders covers USPS First Class Mail International. It generally takes 2-10 weeks for delivery from the shipping date. However, delays up to 14 weeks are becoming more common. Delayed packages are especially common for international shipments to AUSTRALIA (shipping to AU and NZ is currently suspended, we apologize for the inconvenience! We can ship to Australia or New Zealand from our Etsy shop so feel free to order there with standard Global Postal Shipping.), NEW ZEALAND and the UK. USPS First Class is the least expensive and slowest option available.

Your tracking number (which will be sent in your shipping confirmation email) for this method may not continue to update after the package has left the US. It will be transferred to your local Postal system. Once the transfer is complete we have NO ACCESS TO YOUR PACKAGE.

PRIORITY MAIL INTERNATIONAL IS ALSO AVAILABLE AND ENCOURAGED. WE CANNOT GUARANTEE ANY SHIPPING METHOD AT THIS TIME.

SHIPPING INSURANCE IS AVAILABLE THROUGH ROUTE AT CHECKOUT! Route will help to recover or replace your order should it be lost or delayed in transit. 

INTERNATIONAL DELIVERY IS DELAYED WORLDWIDE. PLEASE CHECK WITH YOUR LOCAL POST OFFICE ABOUT ANY DELAYS IN YOUR AREA. WE CANNOT BE RESPONSIBLE FOR DELAYED INTERNATIONAL MAIL. 

There may be additional taxes or fees due before you can pick up your package. These fees vary dramatically from country to country and are adjusted often. We cannot predict additional duty, taxes or fees for you before shipment.

Please contact your local post office for more details.

When an order is held for VAT due you should be notified by your postal carrier. However, it is not guaranteed that you will receive a notice. Please keep an eye on your tracking information. Your tracking number is available in your HN account under your order or in your shipping confirmation email. If you checked out as a guest, check your email for your shipping confirmation. 

FEE/TAX AVOIDANCE: We cannot mark international orders as “gift”, use vague descriptions of the contents or under value the order total on customs forms. Any misinformation provided to the Postal Service is considered mail fraud and is a federal crime punishable by severe fines or jail time. Please note that we will not break this law in order to avoid the customs/duty fees required by your country.

We are happy to help if you need an order by a specific date!

PLEASE NOTE:  Hannah and our team can rush the production of your order by adding it to the top of our list but we cannot guarantee delivery dates at this time. The fastest we can make an order is 1-3 business days if we do not have the options selected in back stock. Priority or Express (US only) mail is strongly recommended at checkout to ensure more secure and predictable delivery of your order.

Not all rush requests can be honored. 

Send us a message at Naomi@HannahNaomi.com to request a rush on your order!

TRACK YOUR ORDER WITH ROUTE!

Download the Route app to track all of your inbound packages in one place!

We introduced Route to our checkout and shipping process – now every order placed through our online store has the option to receive premium package tracking services from Route.

Adding Route Package Protection to your order at checkout, means that your order is protected against being lost, damaged, or stolen. Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. 

The Route app allows you to track all of your packages from any vendor in one place! You will receive updates throughout the journey of your package and receive notifications about any potential delays! The only cost to you is package protection if you choose to opt in at checkout. For orders under $100 the route fee is only $0.98!

If you ordered a Made to Order piece and less than 10 business days have passed (1-3 business days for Ready to Ship pieces) then your order is still in progress. 

• As soon as your order ships out we will send you a tracking number and confirmation to the email address listed on your order.
  • Business days do not include holidays, shipping time or weekends. 

If your order has shipped you will have received an email from Route with your tracking information! Download the Route app here.

• Please note that USPS is experiencing delays due to COVID-19 restrictions, understaffing and other factors. Some packages (especially standard mail) may be behind schedule or the tracking information may stop updating. 
• International deliveries may take 10+ weeks from the shipping date to arrive. There may also be delays in customs. We recommend contacting your local Post Office for more information.

If your order has been marked DELIVERED but you have not received it please follow these steps:

1. Double check the shipping address on your order. 
2. Wait 1-2 business days from the date it was marked delivered.
   • Packages may be prematurely scanned as ‘Delivered’ by your carrier if they are behind schedule. This gives them a little extra time to catch up without being penalized for a late delivery. These packages are often delivered in a couple of business days without issue.
   • Check your property thoroughly for the package (under or next to stairs, near fences, behind porch furniture etc.) or check with your building management if you live in an apartment building or condo complex.
3. Check with your neighbors in person, leave a note in their mailbox or in your mailroom and/or contact your property management to check in. Misdelivery to a neighbor is common. 
4. If you have completed steps 1-3 and there is still no sign of your package please let us know and contact Route’s Resolution Center if you opted for shipping protection. Please let Route know what steps you have already taken to search for the order. If you opted out of shipping protection we suggest contacting your local Post Office and filing a claim. 

When a package is returned to us by USPS we will first contact you to double check your shipping address and see how you would like to handle the order. We can either refund the merchandise cost or reship the package. There may be a shipping fee charged to reship.

We prefer to ship returned to sender packages to a new address. If you would like us to ship the same address we cannot be responsible should the order be lost or returned a second time.

If we do not hear back from you we will hold your package for one month. After that month we will consider the order abandoned. Compensation for abandoned orders is available for store credit only. Contact us for details on how to redeem your credit. Refunds are not available for abandoned orders unless otherwise discussed.

Contact us with any questions about your return!

Feel free to contact us with any questions!

• Our return window is two weeks from the date you received your order. Exceptions are made for gifts! See below for more info.
• Shipping fees are non refundable.
• To avoid additional fees, all returns MUST be sent back to us in a padded envelope or box to protect the jewelry in transit. No standard, letter envelopes, please!
• We cannot be responsible for packages that were sent in an insecure manner.
• Additional deductions or fees may apply if pieces are not returned in their original condition or are received with additional postage owed. Do not use stamps to send your jewelry through the mail!
• We cannot issue refunds after 180 days from the purchase date.
• You must have purchased directly through Hannah Naomi to exchange. 

Feel free to contact us with any questions!

We are happy to offer returns as a courtesy so you can find the perfect size and style! However, offering refunds for customized, made to order pieces like ours is costly and greatly impacts our small business. We appreciate your understanding of the following fees :)

Prepaid USPS return labels (US only).

Use of a label will deduct the following from your refund total.

• • $6.00 (First Class Mail)
  • $10.00 (Priority Mail)
• Retain your tracking information. We cannot be responsible for packages returned without tracking.

15% DEDUCTION FROM MERCHANDISE TOTAL

• Returns sent back outside of our two week window will see a restocking fee deducted from the refund total. This fee is most often 15% of the merchandise total. 
• Multiple returns within one calendar year. First time returns for refund due to size or any other adjustment will not require a fee. Second returns of the same item may require a fee.  
• Return without reorder/exchange. Please do not purchase multiple sizes or styles with the intention of returning!

We make all of our pieces to order so please contact us with any questions before reordering!

FEE IS DEPENDANT ON SITUATION

You will be contacted by Team HN before action is taken.

• Items are not in their original condition. This includes worn, bent, scratched, altered or otherwise damaged pieces. 
• Parcel is not protected in transit. Your return package will likely be damaged or lost in transit if packaged in a letter envelope or otherwise mailed without padding/protection. We will deduct an additional fee depending on the level of damage to the piece if it was not packaged appropriately. 
• Returns received with postage due. This fee can be largely avoided by shipping in a padded envelope or box and including tracking information (no stamps on letter envelopes please!).

Feel free to contact us with any questions!

All of our jewelry is made for daily wear. However, we do recommend removing rings before doing any heavy lifting or working out (especially with the “Ultra Thin” rings and Bead Rings.). That includes carrying bags of groceries, using handheld tools and anything else that puts strain on your fingers and hands.

Midi Rings and Thumb Rings tend to experience the most wear due to the nature of those fingers. If you work with your hands or are generally rough on your rings we would be happy to help find a more durable alternative to the style you are interested in!

The Ultra Thin rings are delicate so we recommend removing them before working out, doing any heavy lifting or engaging in any activity that will put strain on the rings.

We also recommend selecting a size that can be worn very comfortably. If these rings are too snug it can put excess stress on the metal.

There is strength in numbers! Wearing more than one stacking ring will disperse any pressure, making them more durable. 

Please note that these rings are the thinnest we make, measuring under one millimeter each (.7mm). They may bend slightly from a perfect circle to organically fit on your finger. This is normal and ultimately makes the ring more comfortable and unique to you. 

14K Gold Fill metal consists of an external layer of 14K Gold over a brass core and is generally considered to be one of the best alternatives to pure gold, both in longevity and durability. Gold Fill provides the look and feel of real gold without the high cost and is much more durable than the cheaper “gold-plated” metal (which is what most faux-gold jewelry is made of). Gold-fill can retain its exterior gold shell for years with regular care.

Nope! None of our pieces contain nickel. 

The small section of pale gold/silver on the ring is the solder mark, which is the point where we connect the two ends of the metal to create a ring. It can most often be noticed on Rose Gold pieces.

Unfortunately, there isn’t a non-toxic, accurate color match for 14K Rose Gold solder, so we use a 10K Gold solder. 10K gold solder is considered to be the best match in color to 14K Rose Gold without introducing harmful chemicals to the jewelry.

The solder mark will not spread or change over time. In fact, in our experience it becomes less noticeable with a little time and wear. :)

The 14K Gold Fill metal that we use does have a slightly rosy or tawny hue to it compared to higher karat golds. The slight rosy hue can also be brought out by the soldering and finishing process for some of our pieces. Generally, the higher the karat weight, the more yellow the gold will appear. If you are accustomed to 18K or higher gold, our 14K jewelry may not be an exact match to your current collection or other designers pieces.

In either case, the Gold metal that we use does tend to take on a more ‘true’ yellow gold color with a couple wears.