FREQUENTLY ASKED QUESTIONS
METAL CARE
Q: How should I care for delicate, ultra thin rings?
A: The ultra thin rings are thin and delicate so we do recommend removing them before working out, doing any heavy lifting or engaging in any activity that will put strain on the rings. We also recommend selecting a size that can be worn very comfortably. If these rings are too snug that can also put excess stress on the metal. There is strength in numbers! Wearing more than one stacking ring will disperse any pressure, making them more durable.
Q: Does your jewelry contain any nickel?
A: No. The metals that I use do not contain nickel.
Q: Do the metals tarnish?
A: Like most pieces of jewelry these rings do require occasional maintenance and cleaning due to a build up of everyday dirt and oils. Any household gold or silver jewelry cleaner will wipe the dirt off the rings and restore their original shine. In general, jewelry cleaners are inexpensive, easy to use and are available at any drugstore. To prevent severe tarnish, I recommend keeping metal jewelry away from chlorinated pool water and water with a high mineral content as exposure may cause premature tarnish.
Q: How durable is your jewelry?
A: All of my jewelry is made for comfortable daily wear. However, I do recommend removing rings before doing any heavy lifting or working out (especially the more delicate “Ultra Thin” rings).
Q: What is the small lighter colored mark on my rose gold ring?
A: The small section of pale gold/silver on the ring is the solder mark, which is the point where I connect the two end of the metal to create a ring. Unfortunately there isn’t a perfect color match for 14K Rose Gold, so the solder I use to connect the rings is 10K Gold solder (which is generally considered to be the best match in color to 14K Rose Gold).
Q: What is Gold-fill?
A: 14K Gold-fill metal consists of an external layer of 14K Gold over a brass core and is generally considered to be one of the best alternatives to pure gold, both in longevity and durability. Gold-fill provides the look and feel of real gold without the high cost and is much more durable than the cheaper “gold-plated” metal (which is what most faux-gold jewelry is made of). Gold-fill can retain its exterior gold shell for years with regular care.
SIZING
Q: How do I determine my ring size?
A: I use standard US fashion ring sizing ranging from 1-16, including half and quarter ring sizes. The most common ring sizes for women range from sizes 5-9, with a size 7 being the most popular.
If you’re at all unsure of ring size I would highly recommend a professional sizing at a jeweler or jewelry store. If that’s not possible I would also recommend this website which allows you to measure the ring size of a ring you already have: findmyringsize.com/ As long as the card you use to set the scale is perfectly lined-up, your ring size reading should be accurate. If you want to be 100% confident you’re ordering the correct size and live in the US I also have at-home ring sizers available.
Stacking rings typically fit best if they aren’t too tight, as they’re meant to space out across your finger and move independently. For stacking ring sets I recommend sizing up around 1/4 ring size for a more comfortable, loose fit.
Midi or Knuckle rings typically range from a US size 1-5, with sizes 2 and 3 being the most common.
Q: How do I determine my bangle size?
A: Stretch out your hand, tuck your thumb underneath your palm and squeeze your hand together to make it as small as possible. Then, take a ruler and measure the length straight across the widest part of your hand (usually straight across your knuckles). This will allow you to measure the smallest bangle diameter that will fit over your hand.
Q: Will you resize rings if they are not the right size?
A: I am happy to resize rings if they don’t fit within 2 weeks of when you receive your order. Please send me a message (using the Contact Us page) or an email to discuss your exchange.
There will be a $15 fee per ring/ring set for resizing outside of the 2 week window.
There is no additional charge for first-time resizing requests for US customers within the 2 week exchange window. International postage may be required for customers living outside the US.
SHIPPING
Within the US
Q: How are US orders shipped?
A: All items are shipped by the United States Postal Service (USPS). Orders are shipped either via standard USPS First Class Mail ($4.75), USPS Priority Mail ($7.75) or USPS Express Mail ($22.75). Once your package has been shipped out you will receive and email confirmation with your tracking number. USPS Priority Mail and Express Mail parcels are insured.
Q: Can I upgrade the shipping on my order?
A: If you need extra shipping services (ex. signature confirmation, extra insurance) for ANY item, please let me know before you checkout. I will set you up with a custom listing that accommodates the extra expense. Insurance is inexpensive, between $2-$4 for most items.
International
Q: How do you ship international orders?
A: Most listing currently show $14.75 international shipping ($9.75 for shipping to Canada). This fee covers USPS First Class Mail International, a service that usually takes 2-5 weeks for delivery. This is the least expensive and slowest option available. Faster/more secure options are available for an additional fee.
Q: Can I upgrade shipping on my international order?
A: Some international orders may be shipped via USPS First Class International Mail with the added service of REGISTERED MAIL ($22). This option can take up to 2-5 weeks for delivery, but it’s the most secure way to ship packages. Registered Mail includes international tracking, partial insurance coverage, and requires a signature upon delivery. Depending on your location and/or order amount I may ship your package via USPS Priority Mail International instead — it’s faster (2-3 week delivery) but not as secure (no tracking, signature confirmation, or insurance). I reserve the right to decided which service I use.
Q: Will I have to pay customs fees when my order arrives?
A: There may be additional taxes or fees due when you receive your package. These are your responsibility and vary dramatically between countries. Please contact your local post office for more details.
Q: My order is a gift. Can my package be marked so that the contents are not obvious?
A: I cannot mark international orders as “gift”. That is considered mail fraud by the US Postal Service and is a federal crime punishable by severe fines or jail time. Please note that I will not break the law in order to avoid the customs/duty fees of your country.
CUSTOM ORDERS
Q: Do you take requests for custom pieces?
A: Yes! I am happy to work with you to create a custom piece if I am able to do so. Please contact me at naomi@hannahnaomi.com to inquire about starting a custom order.
Q: What is your process for custom orders?
A: 1. Send me a message through naomi@hannahnaomi.com describing the piece you would like (metal type, thickness etc.) and please include applicable photos if available. If you have a strict price range please let me know.
2. Once a design and price point has been agreed upon I will work on a sample of the piece within 2-4 weeks depending on the intricacy of the design.
3. I will send you photos of the finished sample when it is completed.
4. If you would like changes made feel free to let me know (note changes may take another 1-3 weeks depending on the level of difficulty).
5. If you are satisfied with the design I will set up a custom listing for the price agreed upon.
*PLEASE NOTE* Pricing for custom orders will reflect the labor hours required, materials used AND a $15 – $30 fee that will be dependent on the difficulty of the piece and how drastically it differs from designs I currently make.
Q: Can I mix sizes within a set of rings?
A: Yes. Please leave me a note at checkout (in the “order notes” box) with the ring sizes you would like. There is no additional charge for mixing ring sizes.
RETURNS
Q: Do you accept returns?
A: Yes. All returns must be received in their original, unworn condition within 2 weeks of receiving your order. Once items have been received in their original condition the full value of the item will be refunded onto your original method payment. Please note that original shipping fees are not refundable.