FREQUENTLY ASKED QUESTIONS

What if I need to modify my order?

If you need to modify your order please contact us ASAP at Naomi@HannahNaomi.com If your order has not shipped we should be able to make changes for you.

If you need extra shipping services (signature confirmation, extra insurance) for ANY item, please let us know. We can set you up with a custom listing that accommodates the extra expense. Insurance is inexpensive, between $2-$4 for most items.

What if I need to change my shipping address?

Just let us know if you need to change your shipping address!

How are domestic (US) orders shipped?

All packages are shipped by the United States Postal Service (USPS). Options include:

First Class Mail | 5-7 business days | $4.75

Priority Mail | 2-3 business days | $8.00

Express Mail | 1-2 business days | $27.75

Once we have printed the label for your package you will receive an email confirmation with your tracking number. NOTE: IT CAN TAKE 24 HOURS TO SEE THE TRACKING INFORMATION UPDATE.

How are international orders shipped?

The shipping cost for international orders covers USPS First Class Mail International, a service that usually takes 2-6 weeks for delivery. This is the least expensive and slowest option available. Faster/more secure options are available for an additional fee.

Will I have to pay customs fees when my order arrives?

There may be additional taxes or fees due before you can pick up your package. These fees vary dramatically from country to country and there is no way for us to predict what the additional cost will be. Please contact your local post office for more details.

Can you under value my order to avoid customs fees?

We cannot mark international orders as “gift”, use any vague description of the contents of your package or under value the order total on customs forms. That is considered mail fraud by the US Postal Service and is a federal crime punishable by severe fines or jail time. Please note that we will not break this law in order to avoid the customs/duty fees required by your country.

How can I track my order?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How do you size your rings?

We use standard US fashion ring sizing ranging from 1-16, including half and quarter ring sizes.

Stacking rings typically fit best if they aren’t too tight, as they’re meant to space out across your finger and move independently. For stacking ring sets we recommend sizing up around 1/4 ring size for a more comfortable, loose fit.

NOTE: Ring sets with five or more rings are automatically sized up by a quarter size to ensure that they fit more true to the size you order. For example, if you order a set of five rings in a size 7 each individual ring will be a size 7.25 so they can stack more easily.

What are common ring sizes?

The most common ring sizes for women range from sizes 5-9, with a size typically 7 being the most popular. Midi or knuckle rings typically range from a US size 1-5, with sizes 2 and 3 being the most common.

How do I find my ring size?

If you’re at all unsure of ring size we have a sizing sheet available here: HNprintableringsizer

Make sure that the paper type selected is US Letter and the size is scaled to 100%.

We also have at home ring sizers available here if you would like to be 100% confident you’re ordering the correct size and live in the US.

How do I find my bangle size?

Stretch out your hand, tuck your thumb underneath your palm and squeeze your hand together to make it as small as possible. Then, take a ruler and measure the length straight across the widest part of your hand (usually straight across your knuckles). This will allow you to measure the smallest bangle diameter that will fit over your hand.

Check out our printable bangle sizer here: FindYourBangleSize

Do you accept exchanges?

We do! Please contact us about initiating an exchange within two weeks of receiving your order. 

Our exchange form can be found here.

How long will an exchange take?

Exchanged pieces will take us 7-10 business days to mail back to you after we receive them. If you need your order by a particular date always feel free to let us know!

Is there a fee for exchanging?

We only ask that you pay the US First Class shipping fee to send your order back to us. We will exchange your order at no charge and ship it back to you with no additional fee.

NOTE: There may be a fee required if your exchange is mailed back to us after the two week window or if the jewelry is not in its original condition. International exchanges require a $8.00 fee for the shipping charge before we send your rings back to you.

Do you accept returns?

Yes! All returns must be received in their original, unworn condition within two weeks of receiving your order. Once items have been received in their original condition the full value of the item will be refunded onto your original method payment. Please note that shipping fees are not refundable.

Refunds are not available for any reason after 180 days.

How should I care for Ultra Thin rings?

The Ultra Thin rings are delicate so we recommend removing them before working out, doing any heavy lifting or engaging in any activity that will put strain on the rings. We also recommend selecting a size that can be worn very comfortably. If these rings are too snug it can put excess stress on the metal. There is strength in numbers! Wearing more than one stacking ring will disperse any pressure, making them more durable. 

Does your jewelry contain nickel?

Nope! None of our pieces contain nickel.

Will the metal tarnish?

All metal jewelry requires occasional maintenance and cleaning due to a build up of every day dirt and oils. Any household gold or silver jewelry cleaner will wipe the dirt off and restore the original shine. In general, jewelry cleaners are inexpensive, easy to use and are available at any drugstore. To prevent severe tarnish, we recommend keeping metal jewelry away from chlorinated pool water and water with a high mineral content as exposure may cause premature tarnish.

How durable is your jewlery?

All of our jewelry is made for daily wear. However, we do recommend removing rings before doing any heavy lifting or working out (especially the more delicate “Ultra Thin” rings). If you work with your hands or are generally rough on your rings we would be happy to help find a more durable alternative to the style you are interested in.

What is the small, light mark on my ring?

The small section of pale gold/silver on the ring is the solder mark, which is the point where we connect the two ends of the metal to create a ring. Unfortunately there isn’t a perfect color match for 14K Rose Gold, so the solder we use to connect the rings is 10K Gold solder (which is generally considered to be the best match in color to 14K Rose Gold).

What is Gold Fill?

14K Gold Fill metal consists of an external layer of 14K Gold over a brass core and is generally considered to be one of the best alternatives to pure gold, both in longevity and durability. Gold Fill provides the look and feel of real gold without the high cost and is much more durable than the cheaper “gold-plated” metal (which is what most faux-gold jewelry is made of). Gold-fill can retain its exterior gold shell for years with regular care.

The Gold Fill that we use does have a slightly rosy or tawny hue to it compared to higher karat golds. This slight rosy hue does tend to become more yellow with wear but may not be a perfect match if you are trying to match a piece from a different designer.

Do you take requests for custom pieces?

Yes! We are happy to work with you to create a custom piece if we are able to do so. Please contact us at Naomi@HannahNaomi.com to inquire about starting a custom order.

What is the ordering process for custom pieces?

1. Send us a message through Naomi@HannahNaomi.com describing the piece you would like. Please include metal type, size, price range and the date you would like to receive it. Reference photos are always very helpful!

2. Once the design and price point have been agreed upon we will work on a sample of the piece within 2-4 weeks depending on the intricacy of the design.

3. We will send you photos of the finished sample when it is completed.

4. If you would like changes made feel free to let us know. NOTE: Changes may take another 1-3 weeks depending on the level of difficulty.

5. If you are satisfied with the design we will set up a custom listing for the price agreed upon.

*PLEASE NOTE* Pricing for custom orders will reflect the labor hours required, materials used AND a $15 – $30 fee that will be dependent on the difficulty of the piece and how drastically it differs from designs we currently make.

Still have a question?

Please contact us for more information.

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