Returns & Exchanges

  • STEP 1: SUBMIT RETURN REQUEST ✍️

    Get in touch with Team HN for a detailed guide to returning your items. Items returned without submitting a request will not be accepted. Please use the information from your order confirmation email to fill out the exchange request form. Skip this step if you already contacted us! :)

    FILL OUT FORM 
  • STEP 2: PLACE A NEW ORDER 🛒

    To streamline this process, place a new order for the item you would like in your new size or style! This way we can get to work on your new item while the original is on its way back. If you need help determining your size let us know! We have tons of additional information here

    SIZING TIPS & TRICKS 
  • STEP 3: SHIP YOUR RETURN 📦

    PLEASE PRINT AND INCLUDE THIS RETURN FORM IN YOUR RETURN. Otherwise, we won't know who the package is from!

    Make sure to hold onto your tracking information. Once your order has made it back to our studio, we’ll get in touch about your refund within 3-5 business days.

    PRINT A PRE-PAID LABEL 

Most shipping methods come with tracking. We cannot be responsible for packages sent without a tracking number so please retain that number for your records! 

To cut down on waste we recommend keeping the packaging your order arrived in for reshipment.

If you did not keep your packaging we suggest using a small padded or bubble wrapped envelope. In addition, please ship your pieces with adequate protection (i.e. bubble wrap or inside a container). **Jewelry sent through the mail in a plastic bag or manila envelope runs a very high risk of arriving damaged. Click here to read all possible incurred fees.