PRODUCTION TIME

Made To Order | 3-5 BUSINESS DAYS*

Ready To Ship | 2-3 BUSINESS DAYS*

*PLEASE NOTE THAT PRODUCTION TIME DOES NOT INCLUDE SHIPPING TIME.

**BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS. AS SOON AS WE PRINT THE SHIPPING LABEL FOR YOUR ORDER WE WILL EMAIL OVER YOUR TRACKING INFO.

***ANY 'MADE TO ORDER' ITEMS ADDED TO A 'READY TO SHIP' ORDER WILL BE SHIPPED TOGETHER ONCE ALL ITEMS HAVE BEEN COMPLETED. PLEASE CONTACT US IF YOU WOULD LIKE THEM SHIPPED SEPARATELY.

IN A HURRY? We recommend going with Ready To Ship jewelry and/or upgrading your shipping!

We are a small team processing, crafting + shipping all jewelry from our studio in Portland, Oregon and we so appreciate your patience as we get your order ready! Please get in touch with Team HN in advance if you need your order by a specific date.

If you are in the process of having a custom design crafted, read more about processing time here!

Yes! ~Within reason~ Please get in touch as soon as you can so we can make sure it's all gravy! Naomi@HannahNaomi.com.

Because we make our jewelry to order, we can generally help with changes until the order is shipped out of our studio. If you want to add pieces to your existing order, a new order will need to be created. Grouping orders together for shipment may delay your delivery date. 

Shipping upgrades are available. Please contact us for more details!

We are not amazon, but we're happy to help rush your order if you need it by a specific date!

PLEASE NOTE:  Hannah and our team can rush the production of your order by adding it to the top of our list but we cannot guarantee delivery dates at this time. The fastest we can make an order is 1-3 business days if we do not have the options selected in back stock. Priority or Express (US only) mail is strongly recommended at checkout to ensure more secure and predictable delivery of your order.

NOT ALL RUSH REQUESTS CAN BE HONORED. 

Most jewelry will come in a black box with signature white foam to protect it in transit. Smaller pieces may be shipped on a ring card with additional padding. All orders come with an informative card about our jewelry and company! :)

To add gift wrap to your order, click here.

As you can probably imagine, most pieces will be packaged in individual boxes or on ring cards. However, stacking rings and other small pieces purchased in multiples may be packaged in the same box to cut down on waste. The boxes vary slightly in size depending on the size of the jewelry.

If your order has been marked DELIVERED but you have not received it please follow these steps:

Double check the shipping address on your order. Wait 1-2 business days from the date it was marked delivered.

Packages may be prematurely scanned as ‘Delivered’ by your carrier if they are behind schedule. This gives them a little extra time to catch up without being penalized for a late delivery. These packages are often delivered in a couple of business days without issue.

Check your property thoroughly for the package (under or next to stairs, near fences, behind porch furniture etc.) or check with your building management if you live in an apartment building or condo complex.

Check with your neighbors in person, leave a note in their mailbox or in your mailroom and/or contact your property management to check in. Mis-delivery to a neighbor is common. 

If you have completed all of the steps above and there is still no sign of your package please let us know. We suggest contacting your local Post Office and filing a claim. 

When a package is returned to us by USPS, we will first contact you to double check your shipping address and see how you would like to handle the order. We can either refund the merchandise cost (within 100 days) or reship the package to a different address. There will be a shipping fee charged to reship the package.

We prefer to ship to a new address. If you would like us to ship the same, 'undeliverable' address we cannot be responsible should the order be lost or returned a second time.

If we do not hear back from you we will hold your package for one month. After that month we will consider the order abandoned. Compensation for abandoned orders is available for store credit only. Contact us for details on how to redeem your credit. Refunds are not available for abandoned orders unless otherwise discussed.

Make sure to check your spam folder! Sometimes email notifications can be automatically filtered - I know, annoying 🙄. Don't forget to add us to your contacts so this doesn't happen in the future! You can also check your order status from your account page.

Still need an update sent? Reach out to Team HN!